Shipping policy

Last updated: July 17, 2026

Thank you for shopping with HobbyRegion. We aim to deliver your orders quickly and safely across India. Please read our Shipping Policy below to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 24 hours of confirmation. Orders placed before 12 PM are usually shipped the same day, except on Sundays and public holidays, when processing resumes on the next working day. You will receive an order confirmation via email/SMS as soon as your order is placed, and a separate notification once it has been shipped.

2. Delivery Timeline

Once shipped, delivery timelines are as follows: Metro Cities: 3–5 business days, and Other Cities & Towns: 4–7 business days. Please note that these are estimated timelines and may vary slightly depending on your exact location, courier serviceability, and external factors beyond our control. Remote or non-serviceable pin codes may experience longer delivery windows.

3. Shipping Charges

We are pleased to offer free shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, an additional charge of ₹70 applies, which will be clearly calculated and displayed at checkout before you complete your order. We encourage customers to choose prepaid payment options to avail free shipping and enjoy a faster, more seamless checkout experience.

4. Order Tracking

Once your order is shipped, tracking details will be shared with you via SMS/email after 7 PM on working days. We recommend using the tracking link provided to monitor your shipment's progress in real time. If you do not receive tracking information within 24 hours of the expected dispatch, please reach out to our support team.

5. Delays in Delivery

While we make every effort to ensure timely delivery, occasional delays may occur due to courier network issues, weather conditions, regional disruptions, high-demand periods (such as festive seasons or sale events), or other unforeseen circumstances. We appreciate your patience and understanding in such situations, and our team will keep you informed if any significant delay is expected.

6. Incorrect Address / Failed Delivery

Please double-check that your shipping address, pin code, and contact number are accurate and complete at the time of placing your order, as this directly affects delivery success. If a delivery attempt fails or the order is returned due to an incorrect or incomplete address provided by the customer, re-shipping charges may apply before the order is dispatched again. We are not liable for delays or failed deliveries resulting from inaccurate address details.

7. Damaged, Tampered, or Missing Package

Customer satisfaction and product safety are important to us. If you receive a damaged, tampered, or incomplete package, please record a clear, uninterrupted unboxing video from the moment you begin opening the parcel and contact our support team immediately, within 48 hours of delivery. This video is required to help us verify the issue and process a replacement, refund, or resolution as applicable. Claims raised without a valid unboxing video or reported after the stipulated window may not be eligible for resolution.

8. Multiple Shipments

For orders containing multiple items, products may occasionally be shipped separately from different warehouses or courier partners to ensure faster delivery. In such cases, you will receive individual tracking details for each shipment, and it is normal for parts of your order to arrive on different dates.

9. Undeliverable / Return to Origin (RTO) Orders

If a package is returned to us due to reasons such as an unreachable customer, refused delivery, or repeated failed delivery attempts, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply for re-shipment of RTO orders, and COD orders returned as RTO may require prepayment before being re-dispatched.

10. Need Help?

For any questions or concerns regarding shipping, tracking, or delivery of your order, feel free to contact our support team, we are always happy to help.

Company Name: Walnut Group Brand Name: HobbyRegion Email: officialhobbyregion@gmail.com WhatsApp: 7901790181 Address: Mumbai, Maharashtra, India