Privacy policy

Privacy Policy

Last updated: July 17, 2026

This Privacy Policy describes how HobbyRegion, operated by Walnut Group (the "Site", "we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit hobbyregion.in, make a purchase, or otherwise interact with our services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above. Your continued use of the website after such changes are posted constitutes your acceptance of the updated policy, so we encourage you to review this page periodically.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use our Services. When you place an order, create an account, or contact us, we may collect your name, email address, phone number (including WhatsApp), and shipping or billing address. We also collect order information such as the items you purchase, payment confirmations, and transaction details, though actual payment card or bank information is collected and processed directly by our secure third-party payment gateways rather than stored by us. If you create an account, we store your login credentials, order history, and any preferences or wishlist items associated with that account. If you contact our customer support team, we retain the content of that communication in order to assist you. In addition, we automatically collect certain technical and usage information when you browse our website, including your IP address, device and browser type, network information, and how you interact with pages and products on our Site; this helps us understand customer behavior and improve performance and usability.

How We Collect Your Information

Most of the information we hold is provided directly by you, such as when you place an order, create an account, write a product review, or contact customer support. We also collect information automatically through cookies and similar tracking technologies as you browse our website. Finally, we may receive information from trusted third parties who support our business, including Shopify (our e-commerce platform provider), payment processors, and shipping or logistics partners; any information we receive this way is treated in accordance with this Privacy Policy, though we are not responsible for the accuracy of data supplied to us by third parties or for their independent privacy practices.

How We Use Your Personal Information

We use your personal information primarily to provide the Services and fulfil our contract with you: processing payments, confirming and fulfilling orders, arranging shipping, handling returns or exchanges, and managing your account. We also use your information to communicate with you, including sending order-related notifications and responding to customer support requests, and, where you have opted in, to send marketing, promotional, and advertising communications by email or WhatsApp. Your information helps us personalize your shopping experience and recommend products that may be relevant to you. We further use personal information to maintain the security of our platform, detect and prevent fraudulent or malicious activity, and comply with applicable legal obligations. If you register an account, you are responsible for keeping your login credentials confidential, and you should contact us immediately if you believe your account has been compromised.

Cookies and Tracking Technologies

Like most websites, we use cookies, pixels, and similar tracking technologies to operate and improve our Site, remember your preferences, and analyze how customers use our Services. Because our store is powered by Shopify, some cookies are set through that platform; details on Shopify's cookie practices are available at shopify.com/legal/cookies. We may also permit trusted third parties, such as analytics and advertising partners, to use cookies on our Site to better tailor content and advertising. Most browsers accept cookies by default, and you can adjust your browser settings to block or remove them; however, doing so may affect certain features or functionality of the Site and may not fully prevent information from being shared with our third-party partners.

How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties. We do, however, share personal information where necessary to operate our business and deliver the Services you request. This includes sharing data with Shopify to manage our online store, with payment gateways to process transactions securely, and with shipping and logistics partners to deliver your orders. We may also share information with service providers who assist us with analytics, marketing, IT management, and customer support, all of whom are required to handle your data responsibly and solely for the purposes we specify. We may disclose information when you direct or consent to it, in connection with a business transaction such as a merger, to comply with legal obligations such as subpoenas or court orders, to enforce our Terms of Service, or to protect the rights, property, or safety of HobbyRegion, our users, or others.

User-Generated Content

Our Services may allow you to post product reviews or other content. Any content you choose to submit to a public area of the Site will be publicly accessible, and we cannot control who views or uses that information once shared. We are not responsible for the privacy or security of information you choose to make public, or for how third parties may use content you disclose.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms that are not affiliated with or controlled by us. We encourage you to review the privacy and security practices of any third-party site before providing your information. We are not responsible for the content, accuracy, or privacy practices of third-party websites, and including a link on our Site does not imply our endorsement of that site or its operator.

Data Security and Retention

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure, including the use of encrypted connections and restricted access to sensitive data. That said, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security; we recommend that you avoid sending sensitive information to us through unsecured channels. We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, legal compliance, and dispute resolution, after which it is deleted or anonymized in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to access or know what information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data, and the right to receive a copy of your information in a portable format. You may also have the right to ask us to restrict or stop processing your information, or to withdraw any consent you previously provided. You can manage your marketing preferences at any time by using the unsubscribe link in our emails or by messaging us directly on WhatsApp; opting out of marketing communications will not affect transactional messages related to your orders or account. To exercise any of these rights, please contact us using the details below; we may need to verify your identity before acting on your request, and if we decline a request you will have the opportunity to appeal our decision by replying directly to us.

Children's Privacy

Our Services are intended for use by individuals who are at least 18 years old, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can address it.

International and Cross-Border Data

Because we work with third-party platforms and service providers such as Shopify and payment processors, your personal information may be processed or stored outside India in the course of providing the Services. Where this occurs, we take reasonable steps to ensure that such third parties handle your information securely and in a manner consistent with this Privacy Policy.

Complaints

If you have concerns about how we collect, use, or disclose your personal information, please contact us using the details below so we can address them directly. If you remain unsatisfied with our response, you may also have the right to lodge a complaint with the relevant data protection or consumer authority in your jurisdiction.